OUR LATEST INSIGHTS
App-solutely Flawed: Why Mobile Experiences Fall Short
Why mobile apps suck and how to fix them: Analyzing performance in 5 key industries
Synopsis: This article explores why mobile apps often fall short across industries, pushing users back to phones and websites. It urges brands to improve app design, simplify navigation, and use customer data for smoother experiences.
Author: Jason Ten-Pow
Date Published: 02/26/2025
Views: 3,341
THE KEY TO A DEEPER HUMAN CONNECTION!
Human Touch
Synopsis: The secret sauce to exceptional customer experience lies in embedding a deeper, more human connection into every interaction.
Author: Jason Ten-Pow
Date Published: 10-10-2024
URL: https://www.theonrgroup.com/human-touch
Views: 3,534
TO PIVOT OR PERISH IS THE QUESTION!
Pivot or Perish
Synopsis: Why CX Teams Must Embrace Data-Driven Strategies Now? Top CX experts understand that success hinges on a balance between strategic vision and tactical execution. To pivot effectively, CX leaders must discern the very elements that shape brand perception in the minds of their customers.
Author: Jason Ten-Pow
Date Published: 01-10-2024
URL: https://www.theonrgroup.com/pivot-or-perish
Views: 3,244
CRACKING THE MYSTERY OF TOP CHANNELS!
Mystery of Top Channels
Synopsis: What are the Channels that deliver a Frictionless Customer Journey? In this quest for a frictionless customer journey, the phone remains your most trusted companion.
Author: Jason Ten-Pow
Date Published: 30-09-2024
URL: https://www.theonrgroup.com/mystery-of-top-channels
Views: 3,459
UNLOCKING UNBREAKABLE BRAND LOYALTY!
Unlocking Unbreakable Brand Loyalty
Synopsis: An investigation into effective customer support. Discover how top brands create customer support experiences that are not only efficient but also emotionally resonant, forging unbreakable bonds of loyalty.
Author: Jason Ten-Pow
Date Published: 11-09-2024
URL: https://www.theonrgroup.com/unlocking-unbreakable-brand-loyalty
Views: 3,409
STATE OF CX
2024 Edition
DOWNLOAD THE REPORT
We are excited to share with you our latest report State of CX Report packed with critical insights to help you stay ahead in today’s competitive landscape.
This report is designed to empower you with actionable data and strategies that can drive tangible results for your business. Don't miss out on the opportunity to make informed decisions and elevate your performance.